FAQ


We offer repair services on any wigs that we have designed. The cost of the repair varies depending on type of repair that is required. Shipping charges will apply. Please email via sales@chiquel.com.au.
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email sales@chiquel.com.au.
All prices are in Australian Dollars ($AU) and are inclusive of Goods and Services Tax (G.S.T.).
Please keep in mind, colour samples should be used as a guide only. Actual colour may vary.
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be an 85% cancellation fee charged due to specialty of the item(s). Shipping and handling charges are non refundable. There is an immediate 15% cancellation fee before the 24 hour mark, if you wish to cancel your order.
If it is within 30 days warranty period please contact head office via email sales@chiquel.com.au. Bleaching, lightening or any other chemical treatments or alteration on any of our custom products will not be covered under our return policy. Please note that Chiquel does not replace or offer wigs or hairpieces while item(s) are redeemed faulty or being repaired.
All return items must be authorised by Chiquel and a authorised RA number will be issued. Any items returned without this procedure will be sent back to you at own cost. Please contact via sales@chiquel.com.au, if you require this service.
Due to the specialty of the item, all sales are final on ALL custom/stock pieces. We do not accept delivery of returned products. No exchange is available on items. Please take your measurements and other options very carefully. We will make your custom piece according to your exact specifications. We are not responsible for wrong measurements taken or variances in colour caused by monitor settings.
Yes, Chiquel repairs wigs, and can do so promptly with considerable skill and experience, provided they are manufactured by us. Among the craftsmen who lead our design, repair, and service departments we have hundreds of years of practical experience repairing wigs. We do not repair wigs manufactured by other companie
No, wigs typically do not damage your hair unless you improperly bond. Simple wear of a clip on or tape on wig should not damage your hair as long as tapes or clips are attached to areas with healthy, strong hair growth. However, a concern for some clip users is that by using a very localized bond they may in time create traction alopecia in the clip’s position. This risk is reduced by using more clips, by moving clips around (we offer tape on clips), or by switching to tape or glue bonding. Some people have reported hair loss even from wearing hats. So if you have very weak or sensitive hair we strongly advise you to see a hair replacement specialist before wearing a wig, they will be best able to estimate whether or not a wig may damage your hair after doing a hair strength analysis.
Yes, you sure can, but if you have a wig cut by a stylist please make sure it is done very carefully because it won’t grow back and replacing locks that have been overcut can be quite costly.
The choice is up to you and probably depends on your budget, but we can give you a few reasons that it may be a good idea. Many of our customers will buy 2 of the same wig or hair piece so that one can be left at the salon to be cleaned or repaired while the other is worn. It’s good to always have a backup.
Many kids suffer from hair loss due to cancer treatments, alopecia, and other medical conditions. All kids are beautiful no matter what - with or without hair. However, not all kids may be comfortable with their hair loss. Our custom wigs are an excellent solution to providing your child with a natural looking wig where no one will know it’s a wig. So for those children that long to have beautiful hair once again, this is now possible. Note: Adults are required to aid in the application and removal of the wig. Light density is recommended for children wigs.
Yes. Since the hair is natural it can withstand household styling tools such as curling irons and straighteners. You can even wash, set and style just like your natural hair. Take note that the hair could be damaged with product overuse
If you order a unit and select wavy or curly texture - that is a processed texture that is put into the hair with a perm for the wave or curl. You should apply heat products sparingly as it may over process the hair since it has a permanent perm already put into the hair.
Yes. As long as you have applied it with the correct bonding agent that works with your body chemistry and can withstand the activities you part take.
We can make no promises because we don't know what our customers will do with our products after they take them home. There are several factors that can significantly shorten the life expectance of a wig. This can be poor or incorrect maintenance, wearing wigs to bed, exercise, bonding hairpieces and excessive pulling.
You do not need to be very skillful to apply and maintain your custom piece. We provide starter kits and care guides to help aid in the application and maintenance of your new hairpiece. You may also contact us during salon hours to speak to one of our creative team members.
At Chiquel we offer the finest collection of hair available. All our collection is of remy hair, noting that all the cuticles are aligned in the same direction, which results in no excessive matting and tangling.
Since the hair is individually hand-tied strand by strand, it will take approximately 6-8 weeks for delivery. Priority shipment is available within from 4-6 week delivery.
Yes, all you have to do is tightly pull back hair and place a wig cap on to secure all loose hair ends.

CUSTOM DESIGN POLICY

We offer repair services on any wigs that we have designed. The cost of the repair varies depending on type of repair that is required. Shipping charges will apply. Please email via sales@chiquel.com.au.
We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email sales@chiquel.com.au.
All prices are in Australian Dollars ($AU) and are inclusive of Goods and Services Tax (G.S.T.).
Please keep in mind, colour samples should be used as a guide only. Actual colour may vary.
For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be an 85% cancellation fee charged due to specialty of the item(s). Shipping and handling charges are non refundable. There is an immediate 15% cancellation fee before the 24 hour mark, if you wish to cancel your order.
If it is within 30 days warranty period please contact head office via email sales@chiquel.com.au. Bleaching, lightening or any other chemical treatments or alteration on any of our custom products will not be covered under our return policy. Please note that Chiquel does not replace or offer wigs or hairpieces while item(s) are redeemed faulty or being repaired.
All return items must be authorised by Chiquel and a authorised RA number will be issued. Any items returned without this procedure will be sent back to you at own cost. Please contact via sales@chiquel.com.au, if you require this service.
Due to the specialty of the item, all sales are final on ALL custom/stock pieces. We do not accept delivery of returned products. No exchange is available on items. Please take your measurements and other options very carefully. We will make your custom piece according to your exact specifications. We are not responsible for wrong measurements taken or variances in colour caused by monitor settings.
Yes, Chiquel repairs wigs, and can do so promptly with considerable skill and experience, provided they are manufactured by us. Among the craftsmen who lead our design, repair, and service departments we have hundreds of years of practical experience repairing wigs. We do not repair wigs manufactured by other companie
No, wigs typically do not damage your hair unless you improperly bond. Simple wear of a clip on or tape on wig should not damage your hair as long as tapes or clips are attached to areas with healthy, strong hair growth. However, a concern for some clip users is that by using a very localized bond they may in time create traction alopecia in the clip’s position. This risk is reduced by using more clips, by moving clips around (we offer tape on clips), or by switching to tape or glue bonding. Some people have reported hair loss even from wearing hats. So if you have very weak or sensitive hair we strongly advise you to see a hair replacement specialist before wearing a wig, they will be best able to estimate whether or not a wig may damage your hair after doing a hair strength analysis.
Yes, you sure can, but if you have a wig cut by a stylist please make sure it is done very carefully because it won’t grow back and replacing locks that have been overcut can be quite costly.
The choice is up to you and probably depends on your budget, but we can give you a few reasons that it may be a good idea. Many of our customers will buy 2 of the same wig or hair piece so that one can be left at the salon to be cleaned or repaired while the other is worn. It’s good to always have a backup.
Many kids suffer from hair loss due to cancer treatments, alopecia, and other medical conditions. All kids are beautiful no matter what - with or without hair. However, not all kids may be comfortable with their hair loss. Our custom wigs are an excellent solution to providing your child with a natural looking wig where no one will know it’s a wig. So for those children that long to have beautiful hair once again, this is now possible. Note: Adults are required to aid in the application and removal of the wig. Light density is recommended for children wigs.
Yes. Since the hair is natural it can withstand household styling tools such as curling irons and straighteners. You can even wash, set and style just like your natural hair. Take note that the hair could be damaged with product overuse
If you order a unit and select wavy or curly texture - that is a processed texture that is put into the hair with a perm for the wave or curl. You should apply heat products sparingly as it may over process the hair since it has a permanent perm already put into the hair.
Yes. As long as you have applied it with the correct bonding agent that works with your body chemistry and can withstand the activities you part take.
We can make no promises because we don't know what our customers will do with our products after they take them home. There are several factors that can significantly shorten the life expectance of a wig. This can be poor or incorrect maintenance, wearing wigs to bed, exercise, bonding hairpieces and excessive pulling.
You do not need to be very skillful to apply and maintain your custom piece. We provide starter kits and care guides to help aid in the application and maintenance of your new hairpiece. You may also contact us during salon hours to speak to one of our creative team members.
At Chiquel we offer the finest collection of hair available. All our collection is of remy hair, noting that all the cuticles are aligned in the same direction, which results in no excessive matting and tangling.
Since the hair is individually hand-tied strand by strand, it will take approximately 6-8 weeks for delivery. Priority shipment is available within from 4-6 week delivery.