Please note we try our best to stock all the most popular styles and colours in store which will be sent out for delivery 24-48 hours of order placement, if we do not have the particular colour or style of your item(s) please allow approx 5-10 business days (exc public holidays) for process and delivery of item. (There will be no notification if your item(s) will need to take 5-10 business days to be received, please contact info@chiquel.com.au for order status) A tracking number will be sent out upon shipment. If your item is on back order an email will be sent after order placement to notify you.

DELIVERY

Flat–Fee Shipping

  • domestic: Australia Post Registered 3-5 business days metro areas $9.95. *Outer regions can occur a longer shipment time
  • international: Australia Post 8- 14 business days $55.95 **

** We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.

* Please note that extra freight charges may change due to flammable products.

Shipping Cancellations, Refusals

For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation, there will be an additional shipping and handling charge of 50% of your total order. Shipping and handling charges are non refundable.

REFUND

Chiquel understands that it is difficult buying online when you are unable to try selected item(s) for style or colour to suit your desired outcome. We offer 85% refund on the purchase price excluding postage if you are not 100% satisfied with the style or colour. All returns are on clients cost of postage and handling. For example, if your wig cost $100.00 then you will incur 15% restocking fee your, your total refund amount will be $85.00

Eligible Refund

  • Must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging
  • A restocking fee of 15% applies to ALL returned items

Ineligible Refund

  • Items not eligible for refund: custom design pieces, item tried on or worn on, no smell e.g. Perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup or sale items.

HOW TO REQUEST REFUND

  • Customers must notify the problem and desire to refund. Requests for refund must be made within 2 business days once the product has been received by postage. Refunds must be clearly pre–authorised by Chiquel. Please contact on orderstatus@chiquel.com.au to obtain RMA (return merchandise authorisation) Number. Without a RMA the item(s) will incur a 50% unauthorised product fee. However the goods must be returned as per the eligible refund clause stated above.
  • Items must be returned within 24 hours from the time you receive your RMA number.
  • Chiquel has the rights whether items have been misused or treated in any way.
  • Items must be sent back via REGISTERED post, we take no responsibility for lost items.

CUSTOM DESIGN REFUND POLICY

Due to the specialty of the item(s), all sales are final on ALL custom lace front wigs and top pieces. We do not accept delivery of returned products. Please take your measurements and other options very carefully. We will make your custom piece according to your exact specifications. We are not responsible for wrong measurements taken or variances in colour caused by monitor settings.

EXCHANGE

  • One item per client per transaction.
  • No restocking fee
  • Any balance remaining after your exchange will be refunded into your account method you have payed with.
  • Please note shipping charges will apply to your new order.
  • Items must be sent back via REGISTERED post, we take no responsibility for lost items.

Eligible Exchange

  • Must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with tag(s) attached and in original packaging. You must not destroy or lose any packaging.

Ineligible Exchange

  • Items not eligible for exchange: custom design pieces, item tried on or worn on, no smell e.g. Perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup or sale items

HOW TO REQUEST EXCHANGE

  • Customers must notify the problem and desire to exchange. Requests for exchange must be made within 2 business days of once the product has been received by postage. Refunds must be clearly pre-authorised by Chiquel. Please contact on orderstatus@chiquel.com.au to obtain RMA (return merchandise authorisation) Number. Without a RMA the item(s) will incur a 50% unauthorised product fee.
  • Items must be returned within 24 hours from the time you receive your RMA number.

Please contact 02 8021 6224 to speak to one of our online consultants if you require further information.