Refund and exchange policy

Refund

Chiquel understands that it is difficult buying online when you are unable to try selected item(s) for style or colour to suit your desired outcome. We offer 85% refund on the purchase price excluding postage if you are not 100% satisfied with the style or colour. All returns are on clients cost of postage and handling. For example, if your wig cost $100.00 then you will incur 15% restocking fee your, your total refund amount will be $85.00.

Eligible refund

  • must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging
  • a restocking fee of 15% applies to all returned items

Ineligible refund

  • items not eligible for refund: custom design pieces, item tried on or worn on, no smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup or sale items.

How to request a refund

  • customers must notify the problem and desire to refund. requests for refund must be made within 2 business days once the product has been received by postage. refunds must be clearly pre–authorised by chiquel. please contact on orderstatus@chiquel.com.au to obtain rma (return merchandise authorisation) number. without a rma the item(s) will incur a 50% unauthorised product fee. how ever the goods must be returned as per the eligible refund clause stated above.
  • items must be returned within 24 hours from the time you receive your rma number.
  • chiquel has the rights whether items have been misused or treated in any way.
  • items must be sent back via registered post, we take no responsibility for lost items.

Custom design refund policy

Due to the specialty of the item(s), all sales are final on all custom lace front wigs and top pieces. we do not accept delivery of returned products. please take your measurements and other options very carefully. we will make your custom piece according to your exact specifications. we are not responsible for wrong measurements taken or variances in colour caused by monitor settings.

Exchange

  • one item per client per transaction.
  • no restocking fee
  • any balance remaining after your exchange will be refunded into your account method you have payed with.
  • please note shipping charges will apply to your new order.
  • items must be sent back via registered post, we take no responsibility for lost items.

Eligible exchange

  • must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with tag(s) attached and in original packaging. you must not destroy or lose any packaging.

Ineligible exchange

  • items not eligible for exchange: custom design pieces, item tried on or worn on, no smell e.g. perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, beauty/makeup or sale items

How to request for an exchange

  • customers must notify the problem and desire to exchange. requests for exchange must be made within 2 business days of once the product has been received by postage. refunds must be clearly pre-authorised by chiquel. please contact orders@chiquel.com.au to obtain rma (return merchandise authorisation) number. without a rma the item(s) will incur a 50% unauthorised product fee.
  • items must be returned within 24 hours from the time you receive your rma number.