Chiquel policy Ordering Shipping Details Wigs listed in the same day shipment category are shipped immediately out once received payment. All other orders have a delivery time of 10 working days an onwards depending on stock availability. If back order occurs you will be notified via email or phone. If ordered item(s) are not received in a reasonable length of time, please contact us at 03 93262211 or email at orderstatus@chiquel.com.au Currency All prices are in Australian Dollars ($AU) and are inclusive of Goods and Services Tax (G.S.T.). Medical Wigs Chiquel offers 10% discount on all wigs and hairpieces for medical customers *not inc human hair, top pieces or custom designed pieces, valid in the Chiquel Store only. Backorders If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us at 03 93262211 or email at orderstatus@chiquel.com.au In store ordering If an item(s) is not available at the Chiquel store or a special order is requested a 50% deposit fee will be charged. On the shipment of the item(s) the rest of the money issued will be deducted. Not all products displayed on the chiquel website are available instore, orders must be shipped in. For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 50% cancellation fee charged due and 85% to special custom orders which include lace front wigs, toupee, lace frontal. This is due to specialty of the item(s). Shipping and handling charges are non refundable. Layby conditions - 8 weeks layby completion - Minimum 20% deposit required - Fortnightly installments are to be made - No refund for uncollected good(s) by final date - Original receipt must be presented for transaction Ordering options Placing a phone order For phone ordering please contact us on 03 9326 2211 during (EST). Confirmation of order must be emailed. Placing order by mail please request a mail order form at orders@chiquel.com.au or contact Chiquel at 03 9326 2211 Please make out your money order or bank check to: Chiquel Salon and Fine Wigs Send your money order or bank check to: 565-567 Mt Alexander Road, Moonee Ponds, Melbourne Victoria Australia 3039 We will ship your item(s) after we have received your bank check or money order. Refund Please choose carefully. There is no refund on wigs/hairpieces/extensions or custom designed pieces due to change of choice. Custom refund wig policy Due to the specialty of the item(s), all sales are final on ALL custom lace front wigs, toupee and lace frontal. We do not accept delivery of returned products. Please take your measurements and other options very carefully. We will make your custom wig according to your exact specifications. We are not responsible for wrong measurements taken or variances in colour caused by monitor settings. Privacy policy Chiquel policy is to respect and protect the privacy of our users. All personal information collected on this site is kept strictly confidential and not sold, reused, rented, disclosed, or loaned. Your personal information is used exclusively for the purpose of fulfilling your order and making your buying experience a success. Strict guidelines are adhered to in order to keep your personal information private. Payment methods We accept the following credit cards:            NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card. For your convenience, we also accept Money Orders and bank checks. No personal checks please. Changes to Order A fee of $5.00 will automatically be charged for any changes or modifications you request to your order after the order is placed. This includes item, colour, payment, shipping, or coupon redemption changes. Requests for changes to orders will be accepted up to 9AM (AET) the following business day. Store Credits Credits are issued as store credit only. Store credit is valid for the purchase of any product(s) at Chiquel. We do not issue any cash, check, or credit card refunds. Credits are only issued for 6 months only. To redeem store credit you must phone 03 9326 2211 or visit the Chiquel store. Flat–Fee Shipping We offer the following shipping options: Australia Post $12.95 * We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries. * Extra charges may apply to weight and size of items International Shipping Please contact us on info@chiquel.com.au for further details and quotes on international shipment, before placing an order. Shipping Delays We are not responsible for late shipments due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please email orderstatus@chiquel.com.au. Cancellation Fees For any shipments returned to us due to a bad address, refusal upon delivery, or cancellation after 24 hours of placing order; there will be a 50% cancellation fee charged. ALL custom lace front wigs, toupee and lace frontal wigs, due to the specialty of the item(s) will be charged 85% cancellation fee after 24 hours of placing the order. Shipping and handling charges are non refundable. Order Processing Orders are processed within 24 hours of order placement. Contingent on stock availability, orders are shipped within 24 hours of processing. Once shipped, orders arrive within the time frame selected (Australia Post , International) NOTE: Credit cards are charged upon order placement. If we are unable to fulfill our obligation to ship any order, we will refund the amount charged to the original credit card. Incorrect billing information Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as information must be verified. Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order. Tracking Your Order Please email Chiquel at orderstatus@chiquel.com.au or contact us at 03 93262211 with full details of order. Fraud & Theft CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED. Copyright All Web site design, logos, text graphics, photographs, images, the selection and arrangement thereof, is Copyright © 2008 Chiquel. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print in hard copy portions of this web site for the sole purpose of placing an order with Chiquel as a shopping resource. Any other use of materials on this web site, including reproduction for purposes other than those aforementioned, modification, distribution, republishing, transmission, performance or display, without the prior written permission of Chiquel is strictly prohibited. All page headers, custom graphics, photographs, and images may not be used in connection with any service or product that is not offered by Chiquel in any manner that is likely to cause confusion among or mislead customers, or in any manner that discredits or disparages Chiquel. Some photographs on the Site have been reproduced with permission from their respective owners. Chiquel reserves the right at our discretion to make changes to these policies. Please check this page periodically for changes