Please read our refund and exchange policy below before purchasing as we only allow a ONE time exchange per item policy.
*selected items, look for this logo *limited time only
Refund
Chiquel understand that it is difficult buying over the Internet when you cannot see the item and try on styles and colours.
Therefore we offer 85% refund on the purchase price excluding postage if you are not 100% satisfied with the style or colour.
All returns are on client's cost of postage and handling.
Eligible refund
– Must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging.
– A restocking fee of 15% applies to ALL returned items.
Ineligible refund
– Items not eligible for refund: custom design wigs/ top pieces, item tried on or worn on, no smell e.g. Perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, or sale items.
Refund(s) – Upon receipt of the wig we will issue a refund of 85%. For example: if your wig cost $100.00 then you will incur 15% restocking fee your, your total refund amount will be $85.00.
How to request Refund
– Customers must notify the problem and desire to refund. Requests for refund must be made within 2 business days once the product has been received by postage. Refunds must be clearly pre–authorised by Chiquel. Please contact on
orderstatus@chiquel.com.au to obtain RMA (return merchandise authorisation) Number. Without a RMA the item(s) will incur a 50% unauthorised product fee. However the goods must be returned as per the eligible refund clause stated above.
– Items must be returned within 24 hours once the time you receive your RMA number.
– Chiquel has the rights whether items have been misused or treated in any way.
– Items must be sent back via REGISTERED post, we take no responsibility for lost items.
Exchange
– One item per client per transaction.
– No restocking fee
– Any balance remaining after your exchange will be refunded into your account method you have payed with.
– Please note shipping charges will apply to your new order.
– Items must be sent back via REGISTERED post, we take no responsibility for lost items.
Eligible Exchange
– Must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with tage(s) attached and in original packaging. You must not destroy or lose any packaging.
Ineligible Exchange
– Items not eligible for exchange: custom design wigs/ top pieces, item tried on or worn on, no smell e.g. Perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, or sale items.
How to request Exchange
– Customers must notify the problem and desire to exchange. Requests for exchange must be made within 2 business days of once the product has been received by postage. Refunds must be clearly pre-authorised by Chiquel. Please contact on
orderstatus@chiquel.com.au to obtain RMA (return merchandise authorisation) Number. Without a RMA the item(s) will incur a 50% unauthorised product fee.
– Items must be returned within 24 hours once the time you receive your RMA number.