Refund & Exchange Policy

Please read our refund and exchange policy below before purchasing as we only allow a ONE time per item policy. logo must be on display next to the product(s) to be eligible.

*selected items, look for this logo

Chiquel understand that it is difficult buying over the Internet when you cannot see the item and try on styles and colours.

Eligible refund
– Must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with all tag(s) attached and in original packaging.
– A restocking fee of 15% applies to ALL returned items.

Ineligible refund
– Items not eligible for refund: custom design wigs/ top pieces, item tried on or worn on, no smell e.g. Perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, or sale items.

Refund(s)
– Upon receipt of the wig we will issue a refund of 85%. For example: if your wig cost $100.00 then you will incur 15% restocking fee your, your total refund amount will be $85.00.

How to request Refund
– Customers must notify the problem and desire to refund. Requests for refund must be made within 2 business days once the product has been received by postage. Refunds must be clearly pre–authorised by Chiquel. Please contact on orderstatus@chiquel.com.au to obtain RMA (return merchandise authorisation) Number. Without a RMA the item(s) will incur a 50% unauthorised product fee. However the goods must be returned as per the eligible refund clause stated above.
– Items must be returned within 24 hours once the time you receive your RMA number.
– Chiquel has the rights whether items have been misused or treated in any way.
– Items must be sent back via REGISTERED post, we take no responsibility for lost items.

Exchange
– One item per client per transaction.
– No restocking fee
– Any balance remaining after your exchange will be refunded into your account method you have payed with.
– Please note shipping charges will apply to your new order.
– Items must be sent back via REGISTERED post, we take no responsibility for lost items.

Eligible Exchange
– Must be in perfect condition, factory standards, unaltered, unworn, undamaged, and with tage(s) attached and in original packaging. You must not destroy or lose any packaging.

Ineligible Exchange
– Items not eligible for exchange: custom design wigs/ top pieces, item tried on or worn on, no smell e.g. Perfume, smoke e.t.c, wholesale orders, costume wigs, accessories, care products, or sale items.