All prices online apply for internet purchases only, extra
apply instore on selected items due to the service provided.
Products purchased online and taken
to a Chiquel salon for styling will incur a cost.
Ordering shipping details
If product(s) are in stock it will take approx 3-5 business days
for domestic delivery.
Please allow for most orders to take 7-10 working days to process and ready for delivery. If
back order occurs
you will be notified via email or phone. If ordered item(s) are
not received in
a reasonable length of time, please email with order number to
Changes to order
A fee of $25.00 will automatically be charged for any
changes or modifications you
request to your order after the order is placed. This includes item, colour, payment,
shipping, or coupon redemption changes.
All prices are in Australian Dollars ($AU) and are inclusive of
Goods and Services
If a back order occurs on your item(s), you will be placed on a
priority wait list. We will promptly ship item(s) upon arrival. In
addition we will inform and update
by email with the estimated arrival date. If a back order item(s)
are not received
in a reasonable length of time, please email to
In store ordering
If an item(s) is not available at the Chiquel store or a special
order is requested
a 50% deposit fee will be charged. On the shipment of the
item(s) the rest of the
money owing will be received.
Returned products and
For any shipments returned to us due to a bad address, refusal
upon delivery, or
cancellation after 24 hours of placing the order; there will be a
fee charged due and 85% to special custom orders which include
lace front wigs and
top pieces. This is due to specialty of the item(s). Shipping
and handling charges
are non refundable. There is an immediate 15% cancellation fee
before the 24 hour mark, if you wish to cancel your order.Colour
Chiquel is not responsible for colour recommendations made by
representatives not meeting customer expectations. The description of a
colour is given as accurately as possible, but is subject to opinion
person-to-person. Layby conditions
in store Only
– 8 weeks layby completion
– minimum 50% deposit required
– fortnightly installments are to be made
– no refund for uncollected good(s) by final date
– original receipt must be presented for transaction
Ordering optionsOnline ordering
Please follow the links after checkout.
Placing a phone order
For phone ordering please contact us on 03 9939 8277 during
(EST). Confirmation of order must be emailed.
(only applies instore)
Please choose carefully. There is no refund on
wigs/hairpieces/extensions or custom
designed pieces due to change of choice. e.t.c colour or style.
Custom refund wig policy
Due to the specialty of the item(s), all sales are final on ALL
custom lace front
wigs and top pieces. We do not accept delivery of returned
Please take your measurements and other options very carefully.
We will make your
custom wig according to your exact specifications. We are not
responsible for wrong
measurements taken or variances in colour caused by monitor
Chiquel policy is to respect and protect the privacy of our
users. All personal
information collected on this site is kept strictly confidential
and not sold, reused,
rented, disclosed, or loaned. Your personal information is used
the purpose of fulfilling your order and making your buying
experience a success.
Strict guidelines are adhered to in order to keep your personal
We accept the following credit cards: NOTE: Credit cards are charged upon order
placement. If we are unable to fulfill
our obligation to ship any order, we will refund the
amount charged to the original
For your convenience, we also accept Money Orders and bank
checks. No personal checks
Credits are issued as store credit only. Store credit is
valid for the purchase
of any product(s) at Chiquel. We do not issue any cash,
check, or credit card refunds.
Credits are only issued for 6 months only. To redeem store
credit you must phone
03 9326 2211 or visit a Chiquel store.
Please note we try our best to stock all the most
popular styles and colours instore
which will be sent out for next day delivery of order
placement, if we do not have
the particular colour or style of your item(s) please
allow approx 7-10 business days for
* Please note that freight charges may change due to
exceeded of weight more then
2kg or flammable products and email will be sent.
** We are not responsible for any duties, taxes, or
additional charges that may
be charged by Customs for any International deliveries.
All product(s) are shipped out within 24-48 hours of order
placement, if product(s)
are not available due to back order or custom ordering
for immediate shipment you
will receive an email in regards to the expectancy due
date of item availability.
The usual time is 7-10 business days.
We are not responsible for late shipments due to holidays,
natural disasters, or
carrier delays. Please keep in mind holidays do not count as
a business day and
should be considered when calculating shipping times. If you
need additional information,